Frequently Asked Questions

Frequently Asked Questions

Everything you need to know before ordering. Don't see your question? Email us at Aurasvia@gmail.com

📦 Shipping & Delivery

How long does shipping take?
- EU: 7-14 business days (tracked shipping)
- USA: 8-15 business days
- Rest of continents: 10-18 business days

We work with EU warehouses whenever possible to ensure faster delivery and fewer customs issues.

Do you offer express shipping?
Not yet, but it's coming soon.

What if my package gets lost?
We've got you covered. If tracking shows your package is lost, we'll send a replacement or issue a full refund—your choice.

💳 Orders & Payments

What payment methods do you accept?
- Credit/Debit Cards (Visa, Mastercard, Amex)
- Shop Pay
- Google Pay / Apple Pay

All payments are processed securely through Shopify's encrypted checkout.

Is it safe to order from you?
Yes. We use industry-standard SSL encryption. Your payment info never touches our servers—it goes directly to our payment processor.

🔄 Returns & Refunds

How do returns work?
1. Email us at Aurasvia@gmail.com with your order number
2. We'll provide return instructions
3. Ship it back (you cover return shipping)
4. Refund processed within 5-7 days of receiving the return

What if my product arrives damaged?
Email us photos within 48 hours. We'll send a replacement immediately or issue a full refund—your choice. You keep the damaged one.

🛠️ Product Questions

Are these actually effective for stress/anxiety?
Here's the honest answer: they're not magic. They're tools.

If you're looking for visual meditation, micro-breaks, and something to occupy your anxious hands—yes, they work brilliantly. 15,000+ customers agree.

If you're looking for a cure for clinical anxiety—please see a therapist. We're a helpful tool, not a replacement for professional care.

How long do they spin/move?
- ZenSpinner Elite: 100-150 seconds
- Kinetic Helix Pro: 90-130 seconds  
- OrbitalGlow Sphere: 90-120
-Floating Focus: 100-140 seconds

Are they loud?
Nope. Silent or near-silent operation. You can use them during Zoom calls, meetings, or in quiet offices.

What are they made of?
CNC-machined metal (aluminum or zinc alloy) with premium finishes. Built to last years, not months.

Are they safe for kids?
They're designed for adults but safe for teens 13+. Small parts may be a choking hazard for young children.

Can I use them if I have ADHD?
Yes! Many of our customers specifically bought them for ADHD management. The passive visual stimulation works differently than interactive fidgets—it doesn't steal your focus, it enhances it.

🌍 Other Questions

Where are you based?
We're an online-first brand with warehouses in the EU and partnerships with global suppliers. Customer service operates from Spain.

Do you have a physical store?
Not yet. We're 100% online to keep costs down and prices fair.

Are your products eco-friendly?
Our products are built to last decades, not end up in landfills. Metal is infinitely recyclable. We're working on fully plastic-free packaging by Q2 2025.

💬 Still Have Questions?

Email us: Aurasvia@gmail.com  
Response time:** Within 24 hours (usually faster)

Instagram DMs:** @[tumarca]  
Response time:** Within 48 hours

We're a small team, but we read and respond to every single message. Promise.